Respecting Human Rights
The foundation for human rights implementation
The Company places great emphasis on human rights operations and operates its business with a balanced responsibility to its stakeholders under good governance policies and respect for human rights as a guideline for a business management approach that focuses on sustainable development to be in line with the government's policy to promote the BCG Model and comprehensively improve the quality of life of communities and society in the country, diversifying opportunities and effectively reducing inequality.
The Company will implement human rights actions against stakeholders throughout the value chain, including employees, suppliers, customers, and local communities and complying with the provisions set forth in international human rights principles and international labor standards, including the United Nations Universal Declaration of Human Rights and the International Declaration of Fundamental and Working Rights of the International Labour Organization. Thai Labour Protection Act B.E. 2560 (2017) and respect for the International Labour Organization (ILO)
Management Approach
The Company attaches great importance to respecting the rights of employees.
Labor management is based on respect for human rights in various areas such as gender, religion, beliefs, etc. The Company provides equal and fair opportunities for work and career advancement without discrimination, giving freedom of association and collective bargaining in accordance with fundamental rights. employee personal information is secured, combating illegal child labor. There is no use of conscripted labor (labor that is conscripted to work illegally) and there is no forced labor (forced labor to work beyond the legal limit without compensation).
The Company has treated its employees fairly in accordance with human rights principles. A welfare committee has been set up with employee representatives who are responsible for negotiating with the company about agreements affecting employees. The Company evaluates the performance of all employees with clear criteria and uses the results of employee performance evaluation to determine fair remuneration. Various training courses are provided to employees as appropriate according to their job positions and job responsibilities to help promote progress and develop the potential of employees. The Company also measures the level of satisfaction and engagement of employees with the Company annually and takes the results of the satisfaction assessment into consideration for the project, policies and procedures to improve the care and empowerment of employees. In addition, the Company has provided an occupational health and safety system for employees as well.
The Company attaches great importance to respecting the rights of business partners.
The Company treats business partners equally and fairly and provide transparent procurement process and fair competition without discrimination. The security of personal information of partners is maintained and encourage suppliers to comply with human rights principles through the use of child labour. The Company has incorporated human rights and occupational health and safety issues into its Code of Conduct for Procurement Partners. The Company assesses the environmental, social and corporate governance risks (ESG Risk) of its suppliers annually to ensure that the Company's suppliers conduct business with respect for human rights and has also provided occupational health and safety systems to its partners and contractors appropriately as well.
The Company attaches great importance to respecting the rights of its customers.
The Company treats customers fairly and is committed to providing users with benefits and services, and has the highest satisfaction with products, strives to develop quality and safe products continuously, as well as securing customers' personal information.
The Company attaches great importance to respecting the rights of local communities.
The Company recognizes the importance of the local community by providing care, support, and good relations with surrounding cummunities. In addition, the Company has prepared a report on the performance of CSR-DIW Continuous Entrepreneurs' Social Responsibility Standards, a report on the results of the Community Economic and Social Monitoring Survey, and a summary report of the results of the Community Satisfaction Survey annually to survey the concerns of communities and society that may be affected by the Company's operations, and to apply the concerns found to improve to reduce the impact that may cause damage to the community and society as a whole, as well as to promote the employment of employees from surrounding communities and hire community workers for annual reforestation to support people in the community to earn income for sustainable well-being along with the Company's business operations.
Human Rights Due Diligence (HRDD)
The Company has conducted due diligence on human rights as a risk management process associated with its ongoing business operation. The purpose is to identify prevention, mitigation and consider how the company Addressing human rights impacts throughout business activities by referring to the human rights due diligence process, which consists of five steps of the UN Guiding Principles on Business and Human Rights (UNGP) as follows:-
- PolicyCommitment
The Company has established the Company's human rights policy to cover the entire value chain of the Company, including employees, suppliers, customers, and local communities, including the Code of Conduct, the Code of Conduct for purchasing partners. Supplier Code of Conduct Announcement on the Company's Global Human Rights Policy no. 006/2559 and Announcement Personal Data Protection Policy no. BorKor 0017/2564 (For more information, please visit https://www2.tpipolene.co.th/th/aboutus/pdpda)
- Cultivation through corporate
The Company is committed to the implementation of human rights policies to foster a culture of respect for human rights principles throughout the organization. Training and dissemination of knowledge on respect for human rights have been organized for employees at all levels within the organization and human rights risks are continuously assessed.
- Human right risk assessment
The Company conducts human rights risk assessment annually for a consecutive three year and reviews human rights risks related to business operations throughout the value chain to ensure that the Company's plans and measures to mitigate, correct, and remedy human rights impacts are appropriate. The results of the risk assessment will enable the Company to effectively conduct business in accordance with human rights principles in risky operating areas. It helps to prepare for and prevent possible damage from human rights violations.
- Determination of Audit Scope
The Company has conducted an assessment of human rights risks in key operating areas, encompassing the Bangkok Office and Saraburi Factory, where business or activities involve employees, suppliers, customers, and nearby local communities. A total of 10 issues have been identified, spanning areas including: (1) Non-discrimination; (2) Diversity and equal opportunities; (3) Freedom and collective bargaining; (4) Occupational health and safety; (5) Personal data protection; (6) Child labor; (7) Conscripted and forced labor; (8) Security practices; (9) Efficiency, readiness, and reliability of the electrical system; and (10) Continuous care for the community and society. These human rights risk issues are meticulously classified in detail by relevant stakeholder groups as follows:
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Employees |
Suppliers |
Customers |
Local Communities |
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- Non-discrimination - Diversity and equal opportunities - Freedom and collective bargaining - Occupational health and safety - Personal data protection - Child labor - Conscripted and forced labor |
- Non-discrimination - Occupational health and safety - Personal data protection - Child labor - Conscripted and forced labor - Security practices |
- Efficiency, readiness, and reliability of the electrical system - Personal data protection
|
- Continuous care for the community and society
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- Human Rights Risk Assessment
The Company utilizes the criteria of The Committee of Sponsoring Organizations of the Treadway Commission - Enterprise Risk Management (COSO-ERM) to assess human rights risks based on the severity of impacts and the potential opportunities associated with all 10 human rights-related issues.
- Prioritization of Human Right Risks
The result of the human rights risk assessment found that there is one human rights issue with high risk, which is the risk of occupational health and safety of employees, while other human rights issues in the value chain are of medium to low risks as follows:
Result of Human Rights Risk Assessment
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Risk level of human rights issues |
||
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High Risk |
Medium Risk |
Low Risk |
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1. Occupational health and safety
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1. Non-discrimination 2. Diversity and equal opportunities 3. Freedom and collective bargaining 4. Child labor 5. Conscripted and forced labor 6. Continuous care for the community and society 7. Personal data protection |
1. Security practices
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The Company manages risks in accordance with the guidelines for human rights operations by strictly implementing preventive measures and mitigating the risk of various human rights violations throughout its operations. This involves closely monitoring implementation as outlined in the guidelines for managing human rights complaints and remedies. These measures include continuous monitoring and reporting of performance results, aiming to comply with the target of ensuring no instances of human rights violations occur throughout the value chain.
- Remediation and Mitigation
In addition, the Company is aware of the need to take corrective actions in the event of any violations that may occur in the future. It will establish a process for receiving complaints, conducting thorough examinations and investigations, and determining measures to mitigate and rectify the impacts that have occurred, including fair remedial measures. This is to ensure that those affected receive appropriate remedies for the damages caused, as well as timely protection or guarantees that such infringements will not occur again.
In 2023, the Company did not receive any reports or complaints regarding human rights violations.
Preventive Measures and Impact Mitigation
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Related Stakeholder |
Impacts |
Mitigation and Remediation |
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Supplier |
· Illegal labor hiring · Discrimination against suppliers
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· Signing for acknowledging the Code of Conduct of manufacturer supplying products, raw materials and services · Complying with the supply chain management system · Monitoring the performance of suppliers through supplier’s self-assessment · Supplier Survey · Auding suppliers’ performance according to the sustainability potential assessment form · Explaining guidelines to traders at their operational level, ensuring their understanding and compliance, aligning operations consistently with the requirements, the Company’s standards and the labor laws established by the International Labor Organization (ILO) concerning labor rights |
|
Employee |
· Discrimination against employees based on gender (female, male, LGBTQ+), race, age, religion, ethnicity, culture, or socioeconomic class · Employee health and safety · Employment conditions · Personal data of employees may be at risk of leaking outside the organization
|
· Related policies include the Company's human rights policy, its policy to prevent sexual harassment, the personal data protection policy, as well as guidelines for good corporate governance, and the Code of Conduct and ethics for manufacturers supplying products, raw materials, and services · Promoting the health and safety of employees through system standards (i.e. ISO 45001, OHSAS 18001 · Establishing measures to deal with the COVID-19 crisis, such as Work From Home and conducting online meetings · Establishing a welfare committee that promotes the bargaining power of employees · Conducting annual employee satisfaction surveys and employee engagement surveys |
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Community |
· Standard of living and quality of life for people in the community · Occupational health and community safety · Community access to clean water sources |
· Related policies, such as the Human Rights Policy, Sustainable Water Management Policy and Plan, and the policy of refraining from obstructing access to clean water sources, include measures such as avoiding blocking water sources or depleting community water until it causes drought · Establishing Environmental Management System · Strictly adhering to the preventive and corrective measures outlined in the environmental impact assessment report for environmental impacts · Conducting community engagement through social projects / Conducting community satisfaction surveys |
|
Environment |
· Negative impacts on the environment, such as air pollution emissions, improper waste management, and the occurrence of unexpected events. |
· Establishing Environmental Management System · Monitoring and reporting all types of emissions resulting from the Company's operations · Preventive and corrective measures in the short and long term · Continuously developing environmental innovations |
|
Customer |
· Health and safety · Discrimination against customers · Data privacy · Customer satisfaction in various services. |
· Developing and promoting product manufacturing, promoting the Bio Economy, and ensuring hygiene · Labelling products indicating health and safety for customers · Assessing the risk of hazardous substances in products, implementing a health risk assessment system, establishing guidelines for risk assessment criteria, chemical risk control guidelines, and conducting environmental risk assessments · Establishing Customer relationship management system (CRM) · Conducting an assessment of customer satisfaction in various services using Systematic Sampling · Handling customer complaints |
Remedies and Complaints Channels
TPI Polene Public Company Limited
No. 26/56 TPI Tower, Chantaimai Road, Thungmahamek, Sathorn, Bangkok 10120
Tel. 02 2131039
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Tracking and Monitoring Operations
The Company has followed up on compliance with the human rights impact mitigation clauses, focusing on mitigating and mitigating negative impacts. However, agencies that have implemented mitigation measures must monitor and review the action plans to improve efficiency and should be re-evaluated to know the remaining impacts. The department that have implemented mitigation measures must monitor and review their action plans to achieve effective development and re-evaluate to ensure that impacts are addressed correctly and appropriately. In addition, the Company requires suppliers to conduct their own human rights audits. Environment, Social, Governance (ESG) of suppliers covering comprehensive labor impact assessment, environment, human rights, social community. The Company has also provided channels to listen to opinions and suggestions from employees and external parties. To review and revise comments As a result, the Company can prevent and reduce risks that may lead to human rights violations.
Human Rights Operations in 2023
In 2023, the Company worked on human rights with various stakeholders, as follows:
Respecting Employees' Rights
- The election for a new Welfare Committee for the year 2023 was conducted. This committee serves as the representative of employees and plays a role in negotiating with the Company regarding agreements that affect employees.
- All employees are provided with equal employment opportunities. In 2023, the Company hired 620 new employees, including 56 elderly employees and 24 disabled employees.
- The average number of training hours for employees in each course is 22.49 hours per person per year. The Company has set a goal to enhance knowledge and develop employee potential, aiming for an average of no fewer than 20 training hours per person per year for each course.
- The overall level of employee satisfaction and engagement with the Company was at 84.17 %t, with the Company’s target level of employee satisfaction and engagement towards the Company was at 75 %. The company has used the results of such employee surveys to continuously develop activities to create good relationships with employees to keep satisfaction levels at the highest level.
- Employee supervision in terms of occupational health and safety at work. It was found that the number of work-related injuries and deaths was zero. Zero rates of high-impact work-related injuries and zero rates of occupational illnesses, which meet the Company's occupational health and safety targets.
Respect for Suppliers' Rights
- Suppliers have signed the Code of Conduct for Procurement Suppliers. Procurement, hiring (Supplier Code of Conduct) on human rights practices, which the Company pushes suppliers to strictly comply with the requirements / Anti-Corruption Guidelines 95.98% of the total 1,641 suppliers
- Economic risks arising from the Company's suppliers and environmental, social and corporate governance risks (ESG Risk) were assessed by 15 out of 1,641 Critical Tier 1 suppliers with an order value greater than or equal to Baht 50 million per year, representing 67.51% of the total order amount.
- There are no economic risks arising from trading partners and ESG in all assessment topics.
Respect for customer rights
- Produce and deliver quality and safe products for customers.
- Customer satisfaction assessment results of TPIPL's cement and mortar cement on various products and services customers in 2023 was scored an average of 87%, with the Company’s target of satisfaction of TPI cement customers was at least 80% .
Respect for the rights of local communities
- The Company contributes to community health by providing mobile medical unit services through the “Good Health with TPI” Project. These services include monitoring illnesses, offering health checkups, and providing health education, including the benefits of lung examinations, to the surrounding communities in Kaeng Khoi District, Muak Lek District, Saraburi Province.
- The Company's Tree Planting Project for the year 2023 seeks to alleviate global warming by planting 2,000 trees in green areas around the TPI cement factory located in Saraburi Province. The primary goal is to expand the green spaces within the factory premises. This endeavor not only enhances the local ecosystem but also helps in absorbing the rising levels of carbon dioxide in the atmosphere. Additionally, it promotes positive relationships and attitudes towards environmental protection, encouraging widespread participation in tree planting activities to tackle the urgent challenge of global warming.